If you receive the following error message when attempting to pull a patient report:
IA PMP requires authorization and this request was denied. Details: ...
Then your request has failed provider authorization. The error will also contain a custom message. See the table below for specific troubleshooting steps dependent on the message contained within the error response you received:
| # | Message | Explanation | Resolution |
| 1 | No provider matched with the provided identifiers. | No active account was found matching the given identifiers - You do not have an account. |
If you do not have an account, you must register and have your account approved. Register at https://iowa.pmpaware.net If you need further assistance registering, please see the How to Register - Updated Registration Process article in our PMP AWARxE Help Center. If you are unsure if you have an account, see the next row. |
| 2 | No provider matched with the provided identifiers. | No active account was found matching the given identifiers - You do have an account. |
If you do have an account, login to your account at https://iowa.pmpaware.net. If you need assistance logging in, please see the Login Assistance article in our PMP AWARxE Help Center. Review the DEA, NPI, and/or state license contained within the request/user profile in the EMR, ensuring that it matches the User Profile at PMP AWARxE. For more information on how to review your PMP AWARxE user profile, see the My Profile Page article in our PMP AWARxE Help Center. If the information in your EHR profile is incorrect contact your internal IT support or software vendor. If the information on your PMP AWARxE profile is incorrect, please contact the Ohio State Administrators at the Board of Pharmacy at mitchell.barnett@iowa.gov to request your profile be updated. |
| 3 | The matched provider was not active. | The provider AWARxE account found for the provided identifiers was found, but the account was deactivated at the time the Report Request was received. | If your account is deactivated, you must contact the Ohio State Administrators at the Board of Pharmacy at mitchell.barnett@iowa.gov to request your account be reactivated. |