On March 12, 2025, Bamboo Health performed two changes to the PMP Gateway system. We exited Entrust as our CA provider, and moved the IP addresses for the PMP Gateway domains to different infrastructure.
Several communications were sent regarding this change. Please confirm whether your vendor has made the necessary changes that are outlined in the following documents:
PMP Gateway - HTTPS/TLS upcoming changes
HTTP/TLS Support
These documents provide full guidance for customers to make the necessary changes. Customers who pin CA certificates or allow-list by DNS or IP address should carefully review this document in its entirety.
In the meantime, until your vendor has made the appropriate changes described in the link above, utilize your state's PDMP portal directly.