Role Authorization Issues

 

 

Role authorization error messages while using Gateway can look like:

• "A Other Prescriber from MI is not allowed to make requests to MI.".
• "The requested v4 role Medical Resident with prescriptive authority does not have access on this PMP"
• "There was a permissions problem making this request"

Confirm that the submitted role is valid

Confirm the submitted role is valid. The submitted role must match to one listed below.

1. Physician
2. Pharmacist
3. Pharmacist with prescriptive authority
4. Nurse Practitioner
5. Psychologist with prescriptive authority
6. Optometrist with prescriptive authority
7. Dentist
8. Veterinarian
9. Pharmacy
10. Naturopathic Physician with prescriptive authority
11. Physician Assistant with prescriptive authority
12. Medical Resident with prescriptive authority
13. Medical Intern with prescriptive authority
14. Medical Resident with no independent prescriptive authority
15. Medical Intern with no independent prescriptive authority
16. Other Prescriber
17. Other - Non Prescriber
18. Pharmacist's Delegate - Licensed
19. Pharmacist's Delegate - Unlicensed
20. Prescriber Delegate - Unlicensed
21. Prescriber Delegate - Licensed

• Roles are case sensitive.
• There should be no leading spaces, trailing spaces or miscellaneous characters.

Does the Role Have Access to Query All Destination States?

If you are unsure, please contact the PMP help desk for further assistance.

Confirm That the Facility State Code Formatting Is Correct

Facility state codes sent in patient requests must be valid 2 character, capitalized state codes. Confirm that there are no leading or trailing spaces. If formatted incorrectly, you may need to work with your software vendor to correct the formatting and try your search again.

If you still experience authorization issues, please contact the PMP help desk.